You’ve done everything you know how to do: you created a Google Business Profile, entered your address, and uploaded a few photos. Yet, every time you search for “[your business type] in [your city],” the same competitors are always perched at the top—inside that magic box known as the “Local 3-Pack.” Meanwhile, your business is buried on some forgotten page.
If this is your experience, know that you are not alone. Achieving a high rank on Google Maps isn’t a lottery; it’s a science. Google uses a complex algorithm to determine which businesses are most worthy of being displayed. Understanding the basics of this algorithm is the first step to winning the competition.
Broadly speaking, Google evaluates your profile based on three main pillars. Your ranking is the result of how well you satisfy these three criteria:
Now, let’s perform a diagnosis. Here are the critical areas that are often the cause of stagnant local rankings.
A “mostly filled-out” profile will never win. Have you filled in every single field Google provides? This includes specific attributes (e.g., “Women-led,” “Gender-neutral restroom,” “NFC mobile payments”) and special hours for holidays. These small details are powerful relevance signals.
Reviews aren’t just for customers; they are a top ranking signal for the “Prominence” pillar. Google looks not only at the average score but also at the review velocity (the speed at which you get new reviews) and owner engagement (replying to reviews). Businesses that actively interact with their reviews are considered more trustworthy.
A profile with few or low-quality photos will be ignored by users, and Google tracks this as a high “bounce rate.” Upload at least 10-15 high-quality photos covering your exterior, interior, team, and products/services in action. Even a 30-second video tour can show transparency and increase the time users spend on your profile.
A silent profile is a dead profile in Google’s eyes. Use the Google Posts feature at least 1-2 times a week to share offers, tips, or news. Additionally, proactively fill out the Questions & Answers (Q&A) section. Ask common questions your customers have and answer them yourself. This helps customers and naturally inserts important keywords.
Your NAP (Name, Address, Phone) must be 100% identical wherever it appears online—on your website, social media profiles, online directories (like Yelp), etc. Even a small difference like “Street” vs. “St.” or “Inc.” vs. “Incorporated” can erode Google’s trust in your data, leading to a drop in rank.
You can choose one primary category and several secondary ones. The primary category must be the most accurate description of your business (e.g., “Italian Restaurant”). Secondary categories should cover all other relevant services (e.g., “Caterer,” “Pizza Delivery,” “Wine Bar”). Many businesses miss opportunities by only filling out the primary category.
Google also looks at the website you link to. Is your website mobile-friendly? Does the contact page on your website list the exact same NAP as your GBP? Is the content on your website relevant to the services you offer on your GBP? The synergy between your GBP and your website is crucial.
Climbing the Google Maps rankings is a process of continuous optimization that requires strategy, analysis, and consistent execution. It is not something you can set once and forget.
At GBPSpecialist.com, we don’t just fix problems; we build long-term ranking strategies. We perform in-depth audits, fix every gap, and proactively manage your profile to constantly send positive signals to Google. If you’re tired of seeing your competitors always above you, contact us. Let’s design a strategy to claim the top spot.